Delete your account and data

Before you start

Neither the website nor the app has user accounts yet, so most people who use JFT Sensei have no personal data on our systems at all. We only hold information about you if you sent us the trial-class form, messaged us, or enrolled on a course. You can use this page to have that deleted — and, once accounts are available, to delete your account.

How to ask for deletion

1. Send us the request with the form below, using the email address you used with us — the one on your account, or the one you contacted us from. You can alsoemail support@nobigo.ai from that address with the subject "Delete my JFT Sensei data".
2. Confirm it is you. We reply to that address to check the request came from you, so nobody else can delete your data. If you only ever messaged us on WhatsApp, give that number and we will confirm there.
3. We delete your data within 30 days of your confirmation, and tell you when it is done.

When accounts launch, you will also be able to delete your account from inside the app. This page stays available as the way to ask from outside the app.

Request deletion

What we delete

• Your account, once accounts exist: your name, email address, sign-in details and saved progress such as test results.
• Your enquiries: trial-class form submissions, and the emails and WhatsApp messages in our records.
• Your student record: class bookings, attendance, results and teacher's notes.

What we keep, and for how long

• Payment and invoice records, if you paid us for a course — only what tax and accounting law requires (such as name, amount, date and reference), for as long as that law requires, then deleted.
• Backups. Deleted data can remain in our backups for up to 90 days, until they are overwritten. It is not used in that time.
• A record of your request — your email address, the date and what we deleted — so that we can show we acted on it.
• Analytics. Google Analytics data is linked to a random ID in your browser, not to your name or email, so we cannot look it up for you. It is deleted automatically within 14 months. Clearing your cookies, or using the button in our privacy policy, breaks the link straight away.
• WhatsApp's own copy. We delete our copy of a WhatsApp conversation; WhatsApp (Meta) keeps its own records under its own policy.

Data on your own phone or computer

A few small settings, such as your language choice, are saved on your device rather than with us — see theprivacy policy. To remove them:

• Website: clear this site's data in your browser settings.
• Android app: go to Settings → Apps → JFT Sensei → Storage → Clear storage, or uninstall the app.

Uninstalling the app does not delete anything we hold about you on our systems. To do that, use the form above.

Deleting only some of your data

You can ask us to delete part of your data — for example just your WhatsApp number — and keep the rest. Choose "Only some of my data" in the form and tell us what to remove. You can also ask for a copy of your data or have it corrected; see your rights.

Questions

Email support@nobigo.ai or message us onWhatsApp.